Shipping policy

Effective date: June 2, 2026

1. Order processing

OX3 ships from our facility at 31 MacArthur Avenue, Devens, MA 01434, USA. All orders received by 2:00 PM ET (Mon–Fri, excluding U.S. holidays) for in-stock items ship the same business day. Orders received after 2:00 PM ET, on weekends, or on holidays ship the next business day. Out-of-stock and made-to-order items ship once production is complete; current lead time is typically 1–4 weeks depending on the item and is confirmed on the quote or order acknowledgement.

2. Shipping methods and carriers

Domestic U.S. shipments are sent via UPS Ground by default. Expedited options (UPS 2nd Day Air, UPS Next Day Air, FedEx equivalents) are available on request. International shipments are sent via UPS Worldwide or freight forwarder, depending on destination and weight.

3. Customer-supplied carrier accounts

OX3 ships on your UPS or FedEx account at no markup if you provide your account number at checkout or via Sales@ox3.com. This is the most cost-effective option for customers who already have negotiated carrier rates. We do not charge a handling fee for using customer accounts.

4. Shipping charges

Shipping charges are calculated at checkout based on package weight, dimensions, destination, and selected service level. For large or heavy freight items (LTL, palletized shipments, or items over 150 lbs), we will quote shipping separately by email before processing the order.

5. Delivery times

Estimated delivery times are provided by the carrier and are not guaranteed by OX3. Typical UPS Ground delivery within the continental U.S. is 1–5 business days from ship date. OX3 is not responsible for delays caused by the carrier, weather, customs, or other circumstances beyond our reasonable control.

6. International shipping, customs, and duties

OX3 ships internationally. The recipient is the importer of record and is responsible for all customs duties, taxes, brokerage fees, and any other import charges. Delays caused by customs clearance are outside OX3's control. Some products may be subject to U.S. export-control regulations; OX3 will not ship to destinations or end-users prohibited by U.S. law.

7. Tracking

A tracking number is emailed to the address on the order as soon as the carrier scans the package. Allow up to 24 hours for tracking to populate on the carrier's website.

8. Lost or damaged shipments

If your shipment is lost in transit or arrives damaged, contact Sales@ox3.com within 30 days. For damage, keep all packaging and photograph the damage before unpacking the contents. We will work with the carrier to file a claim and arrange a replacement or refund per the Refund Policy at /policies/refund-policy.

9. Address changes after shipment

Once a shipment has been picked up by the carrier, address changes may incur carrier-imposed fees and may not be possible for all services. Contact us as soon as possible and we will work with the carrier where feasible.

10. Holidays

OX3 observes U.S. federal holidays. Orders placed on holidays ship the next business day. Holiday shipping cutoffs (e.g., before Thanksgiving, Christmas, New Year) are announced on the Site as needed.

11. Questions

Email Sales@ox3.com or call (978) 772-2600.